NOC / SPOC
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Monitoring
Our NOC-Department handles monitoring for different clients, where we monitor aspects or the entirety of our clients networks 24/7 365 days of the year.
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Database Management
We help our clients manage their own, or their customers, databases by handling backup routines, rollbacks, upgrades, performance tests, syncs and reactions on alarms.
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SPOC
We act as a single point of contact, either from end users or business partners, where we set priority on tickets and distributes cases to the right instances. We also act emergency contact for field technicians.
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Service Desk
We act as a ServiceDesk where we receive incoming tickets and calls from our clients users.
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Video Players and Platforms
We help our clients end customer with issues related to online video platforms and video players. We help detect, recreate and document bugs.
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CDN
Cintech provides second line support and maintenance for CDN providers, including world wide NOC support for b2b clients.
Expected To Always Be Avaliable?
Our NOC & SPOC Department is there for you!
Our 24/7 365 tech team is ready to answer calls, react on incidents and gladly just keep their eyes on your screens.